BREAKDOWN AND REPAIR SOLUTIONS FOR YOUR PALFINGER EQUIPMENT
At Palfinger UK, we understand the importance of minimising equipment downtime and ensuring prompt resolution of breakdowns. Our dedicated breakdown and repair services are designed to provide swift and reliable solutions, keeping your business operations running smoothly. With our expertise and commitment to customer satisfaction, we are your trusted partner in resolving equipment issues efficiently.
Click the image of the flyer to the right to read more about our Service Engineer support.
Emergency Breakdown Assistance:
When unexpected breakdowns occur, our team is ready to assist you with our emergency breakdown assistance service. Our skilled field service engineers throughout the UK, who are all ISO 9001-2008 accredited and full ALLMI (Association of Lorry Loader Manufacturers and Importers) accredited members, will promptly respond to your request, providing on-site support to diagnose and resolve the issue as quickly as possible.
With fully-equipped service vans carrying all the necessary diagnostic equipment and a wide selection of Palfinger and Epsilon parts, we’ll get to you quickly to repair your vehicle.
We offer 24/7 emergency support and aim to attend emergency roadside breakdowns within 4 hours of receiving your call. We will endeavour to attend non-emergency breakdowns the same day and should this not be achievable, we will attend the following day. * Excluding Easter Sunday, Christmas Day, Boxing Day, and New Year’s Day
For Breakdowns and repairs (Monday to Friday 8am to 5pm) call 01380 733513
For emergency breakdowns (out of hours) call 07836 260479
COMPREHENSIVE REPAIR SERVICES:
Our comprehensive repair services cover a wide range of issues, from minor repairs to major component replacements. Our experienced engineers are equipped with service vans carrying all the necessary diagnostic equipment and a wide selection of Palfinger and Epsilon parts, ensuring accurate diagnostics and effective repairs. We use genuine Palfinger parts to maintain the integrity and performance of your equipment.
ONSITE COMMERICAL VEHICLE BODY REPAIRS
It’s an unavoidable fact that due to the environments in which they operate, commercial vehicles are susceptible to body damage. Whilst it’s important to maintain vehicles in a good, safe condition, the situation everyone wants to avoid is having the vehicle out of action for extended periods while it is sent for repair.
It was to help operators maintain their vehicles in prime condition and minimise downtime that we launched a mobile body repair service in 2015, which has proved extremely popular and effective.
Specially-equipped vans are in service, with trained operatives who will carry out on-the-spot repairs at times to fit in with your schedule.
The mobile facility with its workshop tools and extensive stock of parts is capable of undertaking a surprising range of repairs, including dropside, side impact protection, rear under run and floors. All vehicles are fitted with onboard generators and welders capable of all site welding, including aluminium and coded welding.
Routine Body Inspections
Our Routine body inspections can also be carried out on-site and estimates can be provided for all repairs for your approval.
This valued service can also be utilised before MOTs to enable the vehicle body to be safe and compliant.
To find out more about our on-site commercial vehicle repair service call us on 01380 733513 or please get in touch.
Click the image of the flyer to the right to read more about our onsite commercial body repairs.
PREVENTIVE MAINTENANCE:
In addition to breakdown and repair services, we also offer preventive maintenance solutions to help you avoid future issues. Our proactive approach includes regular inspections, lubrication, and adjustments, ensuring that your equipment is in optimal condition. By identifying potential problems early on, we can address them before they escalate, saving you time and money in the long run.
The benefits of our breakdown and servicing packages include:
- We aim to attend Emergency roadside breakdowns within four hours of receiving your call.
- 95% of repairs carried out on-site.
- A dedicated control centre managed by experienced personnel ensures quick solutions to arising issues.
- 90% first-pick rate on Palfinger parts.
- Service inspections carried out on-site by Palfinger and Epsilon factory-trained / Palfinger in-house academy engineers, ensuring premium quality and full compliance.
- On-site thorough examination (including 110% calibration check), interim inspections and BS7121-4 Overload Test (125%) to cut the time your vehicle is out of action.
- Custom-built database to give you invites, reminders and reports to meet your business needs.
WHY CHOOSE PALFINGER UK FOR BREAKDOWN AND REPAIRS:
- Prompt Response: We understand the urgency of breakdown situations. Our team is committed to providing quick response times to minimise equipment downtime and keep your operations running smoothly.
- Skilled Engineers: Our engineers undergo extensive training at our in-house academy and have in-depth knowledge of Palfinger equipment, ensuring accurate diagnostics and efficient repairs.
- Genuine Parts: We use genuine Palfinger, and OEM parts to maintain the quality and performance of your equipment, ensuring long-lasting repairs.
- Preventive Maintenance: Our proactive approach helps identify potential issues before they become major problems, saving you time and money on future repairs.
- Customer Satisfaction: We prioritise customer satisfaction and strive to exceed your expectations with our reliable breakdown and repair services.
CONTACT US:
Don’t let equipment breakdowns disrupt your business operations. Contact our dedicated team at Palfinger UK today 01380 733513.
Under the terms of our service charter, we aim to always be courteous, to handle your enquiry efficiently and give you a full, correct response first time. We’ll keep you informed at all stages, so you always know what to expect.
And because our service and management systems comply with ISO 9001:2008 standards, you can always rely on our quality.
For more information on our servicing packages, please get in touch.
Having recently purchased a secondhand Palfinger PC1500 crane for log deliveries, we encountered a problem with the main lift ram creeping back down under it’s own weight.
After numerous conversations & attempts at solving the problem ourselves to no avail I sent a message via Palfinger UK’s Facebook page.
Cassie very quickly replied telling me to ring the Service team so I rang & spoke to Dan who recommended I got a Service Engineer out.
One hour later Geordie Atkins arrived & diagnosed a faulty load hold sensor/valve, so it was back to Dan who told me they had a new valve & it would be sent out immediately for next day delivery.
By 11am the following day it had arrived and upon fitting the problem was solved.
The complete service from start to finish from Cassie, Dan & Geordie was fantastic – 10hrs from problem to fix.I can’t recommend Palfinger UK’s service enough.
Get in touch
To speak to our dedicated Service Control Centre
please call 01380 733513
